Privacy Policy

OmenHost (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and cloud services (“Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect personal information you voluntarily provide, including:

• Full name
• Email address
• Billing address
• Payment-related information (processed by third-party payment providers)
• Support communications
• Account credentials and preferences

1.2 Information Collected Automatically

When you access our Services, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Access times and pages viewed
• Usage metrics and logs

This data is used for security, analytics, and service improvement purposes.

1.3 Service Data

When you use our cloud or storage services, you may upload or generate data (“Customer Content”). You retain full ownership of this data.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our Services
• Process payments and manage billing
• Communicate service updates, alerts, and support responses
• Improve performance, reliability, and security
• Detect, prevent, and mitigate abuse or fraud
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

3. Legal Basis for Processing (GDPR)

Where applicable, we process personal data under the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your explicit consent (where required)

4. Data Sharing & Third Parties

We may share limited data with trusted third parties only when necessary, including:

• Payment processors
• Infrastructure and hosting partners
• Security and monitoring providers
• Legal authorities when required by law

All third parties are contractually obligated to protect your data and use it only for authorized purposes.

5. Data Retention

We retain personal data only for as long as necessary to:

• Provide our Services
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

Customer Content is deleted permanently after account termination according to our Terms of Service.

6. Data Security

We implement appropriate technical and organizational safeguards, including:

• Encryption in transit and at rest (where applicable)
• Access controls and authentication systems
• Network monitoring and intrusion detection
• Regular security audits and updates

Despite these measures, no system can be guaranteed 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction or updates
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

Requests can be made by contacting us at legal@omenhost.com.

8. Cookies & Tracking

We may use cookies and similar technologies to:

• Maintain session integrity
• Improve website functionality
• Analyze usage patterns

You may control or disable cookies through your browser settings. Disabling cookies may affect site functionality.

9. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If such data is discovered, it will be deleted immediately.

10. International Data Transfers

Your data may be processed or stored in jurisdictions outside your country of residence. By using our Services, you consent to such transfers, subject to appropriate safeguards.

11. Compliance Frameworks

We align our practices with applicable privacy laws, including:

• GDPR (EU)
• CCPA / CPRA (California, USA)
• HIPAA (where applicable)
• DPDPA (India)

Additional agreements (DPA / BAA) may be provided upon request.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon publication. Continued use of our Services constitutes acceptance of the revised policy.

13. Contact Information

If you have questions or concerns about this Privacy Policy or your data:

Email: legal@omenhost.com
Company: Quantum Group Ltd
Address: First Floor, Law Partners House, Suite 1019, Port Vila, Vanuatu

This Privacy Policy explains how OmenHost handles personal data and protects user privacy. It does not limit rights provided under applicable law.

‍